About our Product
How does Netlok provide me with better cybersecurity?
True cybersecurity requires two processes working in conjunction with each other: 1) strong authentication to keep out hackers, and 2) a secure safe room to store contents. TheNetlokr® system provides both elements.
First, Netlok’s Photolok™ authentication system makes online security access personal, easier to remember, and actually more secure than passwords. Photos are already encoded, and Netlok layers additional unique coding, creating an authentication method that is far more difficult to break. Hackers who try to record your key strokes are unable to determine what photo you are using because the photos appear in different locations each time you log in. Lastly, hacker robotics (BOTS) programs do not expect to see a photo request and, therefore, are useless against Netlok’s authentication process.
Second, Netlok’s cloud-based cybervault allows you to do your most frequent online tasks all in one secure eco-system: messaging, document storage and document sharing. Only those to whom you give access or permission can join you virtually in theNetlokr® and everything that happens between you and the other person(s) – messages or documents you exchange – takes place inside this space. Like a bank vault or safe room, the files you want to keep private, safe and protected from unauthorized access are securely stored inside your Netlokr. You control what information is shared and with whom.
How do Netlok’s photo-based system provide me with better security?
Netlok encodes each photo (from Netlok’s library of photos and your own library of personal photos) with a unique proprietary code. You can label these photos for different security purposes: regular use, single use, duress or as a fake ID. For example, you can use a single use security photo if you are out in public and concerned that someone will look over your shoulder and identify your security photo. A hacker or other unauthorized user cannot gain entrance to your Netlokr using that photo because the “single use” photo can only be used once.
If a hacker steals my computer or mobile device, can they get into myNetlokr®?
No. Netlok protects you from this in three ways: 1) unless you have shown the hacker yourNetlokr® photos, it is extremely unlikely that a hacker will guess which photos you are using to enter your Netlokr, because we randomize how your photos are presented in the login process. Netlok can continually change the odds of guessing without affecting its members; 2) as soon as someone enters your Netlokr, you are alerted by text, email or both. If you are not using your Netlokr and receive an “access” alert, you can call us to disable the account; 3) since Netlok is using photos instead of passwords, the hacker must spend his own time and resources to focus on your system, which will often deter the hacker because there are easier targets to prey on.
How does Netlok protect my information?
Netlok takes many steps to protect your information. First, Netlok collects the minimum amount of information required for you to enter your Netlokr: name, email address and mobile number. We do not collect sensitive information or store credit card numbers because we do not want to hold your personal information, nor do we sell client information. Second, all photos, messages and document files are encrypted to make it extremely difficult for a hacker to decode client data. Third, the Netlokr system is a closed system that is protected by multiple layers of monitors to identify all intruders and we take appropriate action to neutralize them. Because we operate in our own “eco-system,” Netlok does not use text or email to transmit documents or messages across the Internet’s vulnerable airwaves, thereby securing your private communications.
About Using Our Product
Can I use any photos?
You have the option of using your own personal photos – any photos that you have saved electronically – or Netlok-provided photos. If you use your own personal photos, you are required to upload a minimum of 50 photos to make it harder to detect your security photo from the “fake” photos in the photo array. Although we accept the most popular photo file types (JPEG, GIF, TIFF, PNG and BMP), you cannot upload photos from a zip file.
Can I use a mix of personal photos and Netlok-provided photos?
No. In order to prevent hackers from determining a selection pattern, we are not mixing personal and Netlok-provided photos.
Can I switch to Netlok-provided photos later or in the future?
Yes, you always have the option of either using personal photos or Netlok-provided photos. In the Netlok-provided photo section there are categories of photos from which you can select. You can find photos that appeal to your interests or hobbies, thereby making it easier for you to remember your regular use photos. As Netlok grows its photo library, you will find more options for Netlok security photos that hold particular meaning for you.
When you leave yourNetlokr®, the program will remember whether you are using personal photos or Netlok-provided photos and present those photos to you upon return.
Can I share or store large files without additional fees?
Yes. Your monthly membership includes the ability to store information up to 20GB. If you need more, you can purchase additional storage in 5GB increments for only $1 per month for each additional 5GB. You can also send or share large files up to 75 MB in size at no additional charge.
Can I use Netlok to communicate with a non-member?
Yes. You can “invite” a non-member by simply creating and sending a Message using their email address and including your message, along with any document or photo you might want to share. They will receive the invitation and can set up a free account with full access to all the Netlok features for 30 days. At the end of that time, they can sign up for a Netlok membership or their Netlok account will be closed. Note: if they indicate to you that they did not receive the invitation, remind them to check their spam folder.
How do I know if someone I wish to correspond with has a Netlok account?
It’s best to ask that person if they have a Netlok account and what email address they have registered before sending them something through theNetlokr®. Netlok is a private and closed security system and we do not disclose its members.
If I have a group account and want to include more than three users, how do I add members under my group account?
To add more members, click “Owner Settings” on the “Name” drop-down menu. The “Members” page will display and you can click “Request more member accounts” and it will take you to the order page.
Can I change the members I want to include in my group, dropping one person for another?
Yes. You can change a Member to a Guest, or remove the member entirely and add a new member in their place. Once a person is moved to a Guest status, they have 30 days to decide whether to purchase their own account or leave the Netlok system. Since Netlok secures every member’s data, Netlok must give the member who was removed from the account a chance to purchase their own account so they can maintain their private data in their Netlokr. To avoid any confusion about this policy and procedure, please contact [email protected] or call customer support at (805) 283-4100 for guidance before taking action.
Can I useNetlokr® for Groups for my business?
Yes. While Netlok will be introducing a business product in the latter part of 2017,Netlokr® for Groups is a low-cost solution for any small to medium-size business where a private and secure method for corresponding and sharing important private documents with employees and clients is needed.
The group account owner will pay for the entire group with one credit card, meaning that Netlok will not collect any credit information from the other members on the account. The group account owner’s credit information is collected and maintained by PayPal and Netlok does not have access to that credit information or the private personal and client files in the group’sNetlokr® since the group account owner controls the account.